Privacy Policy

1. Information We Collect

When you use our website or request a quote, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Home address (when scheduling an in-home consultation)
• Details about your window or door project
• Browser type, IP address, and website usage data through cookies and analytics tools

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule consultations and installation appointments
• Provide customer service and project updates
• Send relevant promotions or seasonal offers (with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Trusted service providers who assist in operating our website and business (e.g., email platforms, CRM systems)
• Window and door manufacturers when processing your order
• Legal authorities when required by law or to protect our rights

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to analyze website traffic, understand visitor behavior, and improve your browsing experience. You can control cookie preferences through your browser settings. We may use Google Analytics and similar tools to collect anonymized usage data.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with legal obligations. Quote request data is retained for up to 24 months unless you request earlier deletion.

7. Your Rights

Under applicable Canadian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time
• File a complaint with the Office of the Privacy Commissioner of Canada

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us: